You have the right to…

• Receive care, no matter what your age, race, ethnicity, culture, color, national origin, language, sex, gender identity or expression, sexual orientation, appearance, socio-economic status, physical or mental disability, religion, or diagnosis.
• Be well informed about your illness, possible treatments, likely outcomes and unexpected outcomes and to discuss this information with your doctor. You have the right to know the names and roles of people treating you.
• Have your privacy respected. The hospital, your doctor and others caring for you will protect your privacy as much as possible.
• Consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will receive other needed and available care.
• Be treated politely and with consideration.
• Receive a copy of your medical records; request amendment to your records and request list of disclosures to your records.
• Have your questions about any costs or bills answered at any time.
• Expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you.
• Know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be with educational institutions, other health care providers, or insurers.
• Be told of realistic care alternatives when hospital care is no longer appropriate.
• Know about hospital rules that affect you and your treatment and about charges and payment methods. You have the right to know about hospital resources, such as patient representatives or ethics committees, that can help you resolve problems and questions about your hospital stay and care.
• Be free from all forms of abuse or harassment.

 If you have complaints or conflicts…

• You can complain about anything without worry. If you don’t want to talk to your doctor or nurse, please contact the patient representative at +90(252)513 10 50.
• If you have conflicts about care, you may ask your nurse or the patient representative how to contact the Ethics Committee by calling Hospital Administration at +90(252)512 93 00 to help resolve those conflicts.
• You may fill in the forms and surveys at compliant boxes on every floor.
• You may fill in the forms on our web site; you may also email to: izan@izanklinikkonukevi.com
• You may fill in the “Opinions and Suggestions Form” on our web site.